Terms of service

This guide dives deeper into the agreement between you and Fluxity limited trading as Liquid Whisper when you purchase goods or services on their website (https://liquidwhisper.co.uk/)

Terms and Conditions Explained in Detail

Age Restriction (UK Law):

• What it means: Following the Tobacco and Related Products Regulations 2016, you must be 18 years old or older to purchase any vaping products from Liquid Whisper's website, including e-cigarettes and e-liquids.
• Why it's there: This age restriction aligns with UK law to prevent the sale of age-restricted goods to minors. E-cigarettes and vaping products can potentially harm your health, so responsible age verification is crucial.
• How they verify your age: Liquid Whisper must comply with age verification regulations. Liquid Whisper has agecheck to carry out the age verification.
• What happens if you can't verify your age: By law, Liquid Whisper cannot sell to you if they can't confirm you're 18. Your order won't be processed until your age is successfully verified.

The Agreement:

• What it is: These terms and conditions form a legal contract between you and Liquid Whisper. They outline the rules for buying products from their website.
• Why you should read them: Understanding these terms is essential before placing an order. They detail your rights and responsibilities as a customer, along with Liquid Whisper's obligations as a seller.
• What they cover: These terms cover various aspects of the buying process, including:
• How Liquid Whisper will deliver your order
• Your right to cancel an order
• How to handle problems with your order
• Your rights and responsibilities

About Liquid Whisper:

• Who We are: Liquid Whisper is a registered company in England and Wales (or Scotland or Northern Ireland). Their website should clearly display their company registration number.
• How to contact us:  Please refer to our Contact Us section for more details.

Placing Your Order (UK Law):

• How your order is confirmed: Once you place your order and Liquid Whisper accepts it, they'll send you a confirmation email. A formal contract between you and Liquid Whisper will only be established until the order has been dispatched.
• Reasons they might reject your order: There are a few reasons why Liquid Whisper might reject your order:
• Out-of-stock products
• Pricing or description errors
• Safety concerns with a product
• payment verification
• potential fraud
• Age verification failure (you must be 18 or over in the UK)
• Residency restrictions (We will delivery only in UK)

• We will not be held responsible for any cancellations. Our goal is to keep you informed. If we do need to cancel your order, we will contact you directly to explain the situation

• Who can buy: To buy from Liquid Whisper, you must meet two criteria:
• You must be 18 years old or older (as per UK law).
• You must be a resident of a place within the UK that Liquid Whisper delivers to (check their website for details).

 About the Products:

• Image disclaimer: The pictures of the products on Liquid Whisper's website are for illustrative purposes only. The actual colour or packaging of the product you receive might differ slightly from what you see online.
• Product Info: We try for accuracy, but info comes from manufacturers or the company who make the products. Check their sites for full details. If for any reason you need to contact then directly regarding a product which has been purchased from us. Please Contact Us us and we will offer assistance is giving there details.
• Reseller Notice: We sell these products as-is and rely on the manufacturer's information. We are not responsible for packaging, labelling, or content accuracy.
• Packing: Some Products outer packing might be removed.
• Legal Jurisdiction: These terms and conditions are subject to the laws of the United Kingdom. In the event of any dispute, the courts of the United Kingdom will have exclusive jurisdiction.
• Dispute Resolution: This agreement is governed by the laws of the United Kingdom. Any legal action or proceeding arising under this agreement will be brought exclusively in the courts of the United Kingdom.

Making Changes to Your Order:

• Can you change your order? Yes, you can try to contact Liquid Whisper to modify your order. They'll inform you if the change is possible and explain any consequences, such as price adjustments, delivery delays, or other modifications.
• Change of Address: Once an order is placed, we cannot modify the delivery address. Requests for address changes will be declined unless the order has not yet been packed or dispatched. Please be aware that we cannot be held responsible for lost parcels due to incorrect delivery addresses.

Do you need to confirm the change? If Liquid Whisper can accommodate your request, they'll likely ask for your confirmation before proceeding with the changes.

Faulty / Damage Items: We understand mistakes happen. If your product arrives damaged or not working get in touch with our customer service team as soon as possible. This is especially important for disposable items like disposable vapes and coils, as our warranty does not cover them.

Missing or Lost Items: If your order hasn't arrived within 30 days, or if some items are missing from your shipment, please let us know within 30 days of placing your order. This will allow us to quickly initiate an investigation with our courier partners to locate your missing package or items.

Time Limits Apply: Unfortunately, we cannot accept claims for lost goods outside of this 30-day window. So, please contact us as soon as possible to ensure a smooth resolution. The time limit will start as soon the order is dispatched. Please refer to our refund policy for more details.

We're Here to Help!

Our team is committed to finding your missing items. Contact Us and we'll get started on your case right away

 Your Agreement: By using our website, you're assumed to have read and agreed to these terms. This is the entire agreement between you and Vapesuperstore.co.uk regarding your website use and supersedes any prior agreements.

Updates to Terms: We have the right to modify these terms at any time. These changes will be effective immediately upon publication on the website